Helping Britain Prosper through 320 years of heritage and digital innovation
30M
Customers
63K
Employees
FTSE
100 Listed
Est. 1695
320+ Years of Heritage
01 • Group Overview
Lloyds Banking Group is the UK's largest retail and commercial financial services provider, serving approximately 30 million customers through our iconic brands. With a heritage spanning over 320 years, we have been at the heart of British banking since 1695.
Our dual headquarters in London and Edinburgh reflect our commitment to serving communities across the entire United Kingdom. As a FTSE 100 constituent with a market capitalisation of approximately £59.9 billion, we combine the stability of a heritage institution with the innovation of a digital leader.
30M
Customers
63K
Employees
£59.9B
Market Cap
1695
Bank of Scotland Founded
1765
Lloyds Bank Founded
2009
Lloyds Banking Group Formed
Delivering market-leading, mobile-first experiences
Leveraging technology and AI transformation
Supporting Britain's transition to sustainable economy
Comprehensive solutions across banking & insurance
02 • Financial Performance
Robust performance, strong capital returns, and shareholder distributions
£4.5B
Statutory Profit
-19% vs 2023
£6.3B
Underlying Profit
-19% vs 2023
12.3%
Return on Tangible Equity
14.0% before provision
£3.6B
Shareholder Returns
~9% of market cap
Comfortably above regulatory requirements
£224.6B
Risk-Weighted Assets
52.4p
Tangible Net Assets/Share
3.17p
Ordinary Dividend (+15% YoY)
£1.7B
Share Buyback Programme
03 • Strategic Transformation
Successfully exceeded revenue targets
Target
£0.7B
Additional Income
Achieved
£0.8B
+14% Above Target
Cost Savings
£1.2B
Gross Savings
20M+
App Users
6B+
Annual Logons
~80%
Outcomes Delivered
£11.3B
Deposit Growth
Transformed engagement through refreshed Mobile app
Mobile-first home ownership experience
Improved creditworthiness and conversion
Making investing accessible to more customers
£1.5B+
Additional Income from Strategic Initiatives
<50%
Cost:Income Ratio Target
>15%
Return on Tangible Equity
>200 bps
Capital Generation Target
"We're just scratching the surface. There's significant scope for further improvements as we build out our digital capabilities."
— Charlie Nunn, Group CEO
04 • Digital Innovation & AI
800+
AI Models Live
20M+
App Users
18+
GenAI Systems
40K
Colleagues with Copilot
While AI has been part of our toolkit for over two decades, 2024 marked a pivotal shift to a Group-wide strategy focused on generative and agentic AI.
Comprehensive upskilling programme with 200+ AI specialists
Scalable operating model with GenAI Control Tower governance
Multi-platform approach leveraging Microsoft and Google Cloud
£50M
Incremental value expected from AI in 2025
The UK's first large-scale, multi-feature AI-powered financial assistant will transform how over 21 million customers manage their finances.
21K
Colleagues Using
2.1M
Searches YTD
66%
Time Reduction
Migrated 15 modelling systems with hundreds of models
05 • Future Outlook
~£13.5B
Net Interest Income
~£9.7B
Operating Costs
~25 bps
Asset Quality Ratio
~13.5%
Return on Tangible Equity
£20B+
Social Housing Since 2018
£9B+
Sustainable Finance H1 2025
Risk Ownership - Proactive identification and management
Oversight - Independent monitoring and challenge
Assurance - Independent verification and validation
£433M
Underlying Impairment Charge
10 bps
Asset Quality Ratio
13.5%
CET1 Ratio
30M
Customers
£3.6B
Shareholder Returns
800+
AI Models
£20B+
Social Housing
With a clear strategic vision, strong capital position, and digital leadership, we are well-positioned for continued success.
Lloyds Banking Group • January 2025